Franchisee Testimonials
Thinking of becoming a franchisee, but not sure if it’s for you, or what to expect?
Don’t worry, you certainly aren’t the first person to be in this position. We’ve captured feedback from a few of our Franchisees who explain why they decided to join the ‘Doctor’ team.
To hear first-hand why Franchisees have chosen to join our network, what they love about running their own business and what a typical day looks like, click on the short videos.
Franchisee Testimonials
Our customers come to us for an alternative to replacing their leather, vinyl and fabric items, whether it’s cleaning, removing stains, repairing damage or helping to restore a surface to its former glory.
We serve both commercial and residential customers, who trust us, as experts in our field, to provide quality workmanship and outstanding customer service. Our customers value prompt response to their enquiries, a technician that shows up on time with a friendly, professional attitude and completes the job as promised.
We frequently have customers tell us that our reviews and/or word of mouth recommendations were the reason they chose us. Below are testimonials from actual customers who’ve experienced the Doctor services. We’re proud of the calibre of skills our Doctors have and the services we’re able to provide.
Carli
"I can’t believe how incredible The Leather Doctor are. My leather lounge is now looking good as new. Their attention to detail and friendliness made the whole process so easy. I highly recommend their service."
Jason
"Very friendly and professional service. Fixed the leather in my 12-year-old Audi and repaired a small patch. The colour was perfectly matched. Highly recommended."
Berni
A big thank you for your professional and friendly service to repair our service. The results are great.
Kaitlin
Our customer called to advise that Nick did a great job, He was on time and made their lounge look like new again. They wanted to pass on how thrilled they were with the work he completed.
Trevor
Just to say a huge thank you to Nick for the lounge clean he did yesterday. The lounge looks new. Thanks, we will see you again in 12 months.
Leonia
The job was completed yesterday and I am very satisfied with the results. What a wonderful job they did.
Leonard Sims
Jodie repaired two floors suffering moisture damage at a fraction of the cost to replace them and has done a fantastic job.
Pat
Simon was on time, very polite and friendly. He did a fantastic job cleaning and conditioning our lounge. We’re very happy customers.
Shirley
Just a note to say how pleased we were with Charles who came to clean our lounge suite today. Efficient and professional man. Very, very happy with the service. Will be using you again.
Anthea Higgins
The Leather, Fabric and Timber Dr fixed all the chips in our laminate flooring to perfection. They also restored and cleaned a signature chair that was tired and filthy. I highly recommend them for all your timber and furniture needs. A ++
Annie
I had a fantastic experience with this business. They are not only extremely knowledgeable in their field, but they also know how to give impeccable customer service. Just all-round nice people. I can understand why they are such a popular business.
Frequently Asked Questions
What types of items can you repair using restoration techniques?
Leather & Vinyl
- Sofas, recliners, armchairs, ottomans
- Car, boat, and RV interiors
- Office chairs and commercial seating
- Handbags, jackets, and other personal leather items
Fabric
- Couch suites and dining chairs
- Office partitions and upholstered walls
- Car and RV seats with fabric coverings
- Decorative cushions and fabric panels
Timber
- Dining tables, coffee tables, and sideboards
- Bed frames and headboards
- Cabinetry, doors, and timber trims
- Outdoor timber furniture and settings
Stone & Hard Surfaces
- Stone benchtops (e.g., marble, granite, engineered stone)
- Bathroom vanities and tiled surfaces
- Fireplaces and hearths
- Commercial surfaces in hospitality and retail settings
Our goal is to extend the life of these items, often making them look near-new again-without the need for costly replacement.
How do you handle repair requests, and what is your typical turnaround time?
- You can contact us via our website, phone, or email. We'll ask a few questions and may request photos to assess the damage.
- Once we've reviewed your request, we'll provide an honest assessment and an obligation-free quote. For more complex jobs, we may schedule an on-site inspection.
- Once you approve the quote, we'll book a convenient time to carry out the work. Many repairs can be completed on-site in your home or workplace.
- Our technicians arrive on time, equipped with specialised tools and products to complete the job to the highest standard.
- We'll provide care tips to help you maintain the repaired item and get the best longevity from it.
Initial Inquiry
Assessment & Quote
Booking Your Repair
Professional Repair & Restoration
Aftercare Advice
Do you offer on-site repairs at homes or businesses?
Our mobile technicians are fully equipped with the tools and materials needed to complete most repairs directly at your location, providing a convenient and efficient service. Whether it’s a leather sofa in your living room, a fabric dining chair in a restaurant, timber office furniture, or stone surfaces in a retail space, we can restore your items without needing to remove them.
How can I get an estimate or quote for my repair needs?
Here’s how you can request a quote:
Online Inquiry
Visit our website and fill out the enquiry form with details about your item and the type of repair you need. You can also upload clear photos to help us assess the damage.
Call or Email Us Directly
Prefer to speak to someone? You can call or email your local technician directly. They’ll guide you through the process and may request photos if needed.
On-Site Assessment (if required)
For more complex or large-scale repairs—especially commercial or structural work—we may arrange a visit to inspect the item in person before providing an accurate quote.
What We’ll Need to Provide an Estimate:
- Clear photos of the damage (including close-ups and a few wider shots)
- A brief description of the issue
- The material type (leather, fabric, timber, or stone)
- The location of the item (home, business, vehicle, etc.)
Once we receive this information, we’ll get back to you with a detailed quote and timeline. There’s no charge or obligation—just expert advice and honest pricing.
Ready to get started? Get a free quote here!
What do I get when I buy a Leather Doctor franchise?
- Own exclusive territory
- Experienced support staff
- Tools and training
- Marketing pack
- Van signage
- Access to national commercial clients’ work
- Jobs ready to go
Is there anything else I will need to get started?
- Own exclusive territory
- Experienced support staff
- Tools and training
- Marketing pack
- Van signage
- Access to national commercial clients’ work
- Jobs ready to go
Do I need a shop front or premises?
- Own exclusive territory
- Experienced support staff
- Tools and training
- Marketing pack
- Van signage
- Access to national commercial clients’ work
- Jobs ready to go
How much can I expect to earn?
- Own exclusive territory
- Experienced support staff
- Tools and training
- Marketing pack
- Van signage
- Access to national commercial clients’ work
- Jobs ready to go
